Return & Refund Policy

Effective Date: August 10, 2024

1. Introduction

Thank you for shopping with Mahaarane. This Refund Policy outlines the conditions under which we offer refunds and the procedures for requesting a refund. By making a purchase on our website https://mahaarane.com, you agree to the terms outlined in this policy.

2. Refund Eligibility

  • Returns: We accept returns for items that are in their original condition, unused, and with all original packaging and tags intact. You may return items within [7] days from the date of delivery.
  • Non-Returnable Items: Certain items are non-returnable and non-refundable, including but not limited to [customized or personalized items, perishable goods, or items marked as final sale].

3. Return Procedure

To initiate a return, please follow these steps:

  1. Contact Us: Email us at mahaaraneofficial@gmail.com within 24 hours of receiving your order to request a return authorization. Include your order number and the reason for the return in your email. Our customer service team will provide you with return instructions and a return authorization.
  2. Video Documentation: When receiving your order, please record a video from the moment you open the package. This video should clearly show the condition of the item and packaging. This documentation is required for processing returns, especially in cases of damage or incorrect items.
  3. Return Shipment: After receiving the return authorization, you must return the item within 7 days. You will be responsible for the cost of return shipping. Pack the item securely in its original packaging, including all tags and accessories. Ship the package to the address provided in our return instructions.
  4. Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Items must be returned in their original condition to be eligible for a refund.

4. Refund Processing Time

  • Refunds: If your return is approved, a refund will be issued as a credit to your Mahaarane wallet, which can be used for future purchases on our website.
  • Processing Time: Please allow [5-10] business days for the credit to be applied to your Mahaarane wallet, depending on processing times.

5. Shipping Costs

  • Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or the return is a result of our error (e.g., incorrect item sent).
  • Original Shipping Fees: Original shipping fees are non-refundable.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and use your Mahaarane wallet credit to place a new order for the replacement item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at mahaaraneofficial@gmail.com within 24 hours from the date of delivery. Provide photos and a video of the damage or defect. We will assist you in arranging a return and issuing a credit to your Mahaarane wallet.

8. Order Cancellations

Orders can be canceled within 24 hours of placing them. To request a cancellation, please contact us immediately at mahaaraneofficial@gmail.com. 

9. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Mahaarane
21/8 Archit House, Model Town
Khandsa Road Sector 11
Gurugram - 122001
Email: mahaaraneofficial@gmail.com
8077767789